EFTA Document EFTA02153467

To: Natalia X Molotkova From: Lesley Groff Sent: Tue 12/18/2012 3:22:36 PM Subject: Re: Confirmation ok, will do...thanks. On Dec 18, 2012, at 10:20 AM, Natalia X Molotkova wrote: let me know when she is ready to book, if she is going to, the reservation I emailed is on hold till tonight (the hotel), the air till December 21". Natasha From: Lesley Groff (mailtolipl Sent: Tuesday, December 18, 201 : To: Natalia X Molotkova Subject: Re: Confirmation right...understand. Let's see how she does.. thanks On Dec IS, 2012, at 10:16 AM, Natalia X Molotkova wrote: If to book with the hotel, the cancellation policy 21-30 days, we are within cancellation policy. That's why I could do it with AMEX vacation, they are holding it till tonight (they have a block of rooms). From: Lesley Groff frnallto: Sent: Tuesday, December 18, 2012 10:09 AM To: Natalia X Molotkova Subject: Re: Confirmation ah, ok...understand.. On Dec I8, 2012, at 10:08 AM, Natalia X Molotkova wrote: No, I booked it with American Express vacations, I can't email you confirmation from the hotel. It is a block of rooms. From: Lesley Groff n Sent: Tuesday, December 18, 201 : To: Natalia X Molotkova Subject: Re: Confirmation EFTA_R1_00819143 EFTA02153467 any way we can get the reservation faxed to us from the hotel...she needs to take the reservation from the hotel... On Dcc IS, 2012, at 10:03 AM, Natalia X Molotkova wrote: Just emailed you together air and the hotel. From: Lesley Groff fmailtopiiii Sent: Tuesday, December 18, 201 To: Natalia X Molotkova Subject: Re: Confirmation correct On Dec IS, 2012, at 9:53 AM, Natalia X Molotkova wrote: So I am cancelling air for January 2-4 and will void tickets? From: Lesley Groff Sent: Tuesday, December 18, 201 : To: Natalia X Molotkova Subject: Re: Confirmation ■ is now saying it can be any dates for the hotel, just st. marteen french side...she can then alter the dates herself on the reservation to match the air ! (she knows how to do it with Word) On Dcc IS, 2012, at 9:42 AM, Natalia X Molotkova wrote: She can use the air tickets we issued. Let me check hotels. From: Lesley Groff [mailtc Sent: Tuesday, December 18, 201 To: Natalia X Molotkova Subject: Re: Confirmation EFTA_R1_00819144 EFTA02153468 has an interview with the consulate at 10:30...she needs proof of hotel stay and air for this meeting....if anyway you can do faster would really appreciate it!! On Dec 18, 2012, at 9:39 AM, Natalia X Molotkova wrote: Westin is on the Dutch side. I have a list of the hotels on the French side, let me check availability, we might play with dates. Will let you know in an hour. Natasha From: Lesley Groff Finailtc Sent: Tuesday, December 18, 201 To: Natalia X Molotkova Subject Re: Confirmation Morning Natasha! Hope you had a nice evening. I am now being asked if we can do this trip to St Marateen jan 5-12. (Or there abouts...I know, makes me a little crazy!) might it be possible to do the vacation package 100% refundable minus the travel insurance for air and land? Doesn't matter really the hotel as long as it is on the French side of the island. Also, does have a working US visa if that is something else needed to be seen. Let me know once you have had some time to investigate. Thanks ever so much. Lesley Sent from my iPhone On Dec 17, 2012, at 4:11 PM, "Natalia X Molotkova" <a> wrote: By the way. in language means.— LOL. Talk to you tomorrow. Issuing tickets. Natasha From: Lesley Groff [m it EFTA_R1_00819145 EFTA02153469 Sent: Monday, December 17, 2012 4:10 PM To: Natalia X Molotkova Subject: Re: Confirmation Hi Natasha...I have my boss on a conf call on my phone and could not pick up! sorry about that! I have emailed IIII to make sure she has a Schengen Visa which i believe she does, but better to make double sure! Go ahead and book the air (CID #6349) I will call you in the morning to book the land portion once I hear from re the Schengcn visa... Thanks for all your help today! You have been truly truly amazing!! On Dec 17, 2012, at 4:01 PM, Natalia X Molotkova wrote: I called you and left the voice mail. The last day to provide payment for the land portion is tomorrow. I can issue tickets today due to they are fully refundable. The land (accommodation and transfer) has to be paid in full by tomorrow. If you are ready to do it today, will need the CID number (the security code on the card, 4 digits and I am using a rd. Please advise, P.S.: please be sure that she has all necessary documents to enter St Maarten (Schengen visa). Natalia (Natasha) Molotkova( Executive Travel Counselor <image001.png> From: Lesley Groff [mail to Sent: Monday, December 17, 2012 3:48 EFTA_R1_00819146 EFTA02153470 To: Natalia X Molotkova Subject: Re: Hold - it let me hold only till tonight, but will try to call AMEX vacations to extend it till tomorrow I spoke to my boss...he said if it is fully refundable (minus the travel insurance of course) then book it!! On Dec 17, 2012, at 3:42 PM, Natalia X Molotkova wrote: Booking Number= Lead Passenger: Hold - it let me hold only till tonight, but will try to call AMEX vacations to extend it till tomorrow PASSENGER INFORMATION Passenger Name(s) <image002.png> <image002.png> <image002.png> <image002.png> <image002.png> Age <image002.png> <image002.png> N/A Contact Number: Contact Email: <image002.png> <image002.png> <image002.png> CLIENT BOOKING INFORMATION <image002.png> <image002.png> <image002.png> <image002.png> EFTA_R1_00819147 EFTA02153471 Booking Number: Booking Date: 12/17/2012 Departure Date: 01/02/2013 Booking Status: Active Destination: St. Martin/ Maarten Departure City: Land Only Room Count: 1 Booking Brand: American Express Vaca. Passenger Count: 1 <image002.png> <image002.png> <image002.png> <image002.png> <image002.png> <image002.png> <image002.png> Agency Phone: Agency Name: <image002.png> <image002.png> <image002.png> PRICING INFORMATION <image002.png> <image002.png> Network Tv! Service AU <image002.png> <image002.png> <image002.png> <image002.png> <image002.png Vacation Amount: $1055.00 Deposit Amount: $229.00 Deposit Due Date: 12/17/2012 Final Payment Amount: $826.00 Final Payment Date: 12/17/2012 <image002.png> <image002.png> <image002.png> <image002.png PAYMENT INFORMATION <image002.png> <image002.png> Vacation Amount: $1055.00 Less Received: $0.00 Less Pending Amount: $0.00 Vacation Amount Due: $1055.00 <image002.png> <image005.png> <image005.png> <image005.png> <image005.png> <image002.png> <image005.png> <image005.png> <image005.png> <image005.png> EFTA_R1_00819148 EFTA02153472 <image002.png> <image002.png> <image002.png> <image002.png> mage004.png> <image007.png> <image008.png> <image008.png> <image008.png> <image007.pn 02Jan13 <image010.png> <image007.png> 02Jan13 <image010.png> <image007.png> Please Call Back With Flight Times - For Airport/hotel Transfers <image011.png> <image011.png> <image011.png> <image010.pn <image008.png> <image008.png> <image008.png> <image007.pn Transfer Airport Van To Westin Dawn Bea <image011.png> <image011.png> <image011.png> <image010.pn <image008.png> <image008.png> <image008.png> <image007.pn The Westin St. Maarten Dawn Beach Resort & Spa <image013.png> 02Jan13 - 04Jan13 <image005.png> <image005.png> <image010.png> <image007.png> 04Jan13 <image010.png> <image007.png> 04Jan13 <image010.png> <image005.png> <image014.png> <image014.png> <image014.png> cimage013.pn The Westin St. Maarten Dawn Beach Resort 2 Nts Resort Vw -ep Description: Resort View <image011.png> <image011.png> <image011.png> <image010.pn <image008.png> <image008.png> <image008.png> <image007.pn Transfer Westin Dawn Bea To Airport Van <image011.png> <image011.png> <image011.png> <image010.pn <image008.png> <image008.png> <image008.png> <image007.pn Cancel For Any Reason and Travel Protection Plan Total: 79.00 <image011.png> <image011.png> <image011.png> <image010.pn <image004.png> <image004.png> <image004.png> <image005.pn <image004.png> •Travel Impressions Winner of the Travel Weekly Readers Choice Awards• EFTA_R1_00819149 EFTA02153473 Best Tour Operator Sales & Service 2005,2006,2007,2008,2009.2010,2011 Best Tour Operator Domestic 2006,2007,2008 Best Tour Operator Caribbean 2011 Prices are subject to increase prior to the time you make full payment for your air-inclusive tour. Prices are not subject to increase after you make full payment, except for charges resulting from increased government-imposed taxes or fees. `CANCELLATION FEES DO APPLY ON ALL GUARANTEED AND DEPOSITED BOOKINGS. • • FINAL PAYMENT •' IS DUE 45 DAYS PRIOR TO DEPARTURE. FINAL PAYMENT FOR CHINA BOOKINGS ARE DUE 65 DAYS PRIOR TO DEPARTURE. " • AIRLINE INFORMATION • • • ALWAYS CONTACT AIRLINES FOR CURRENT INFORMATION •' Check with your Carrier for Baggage Allowances •• Airline seat assignments are subject to change due to airline changes within their network. • • NOTICE OF NEW PASSPORT REQUIREMENTS • • Effective January 8, 2007, United States citizens are required to have a valid passport to enter the United States via airline transportation. Information on how to obtain a passport can be found at htto://www.travel.statemov. If you need to locate a passport office near you use the zip code search on http://iafdb.travel.state.gov/. The web information found on httP:AtravS.I-gettItCYLPAMPrtiaboktinencies 913,htwil describes how and where to obtain a passport in less than two weeks, additional fees may apply. EFTA_R1_00819150 EFTA02153474 RESPONSIBILITY AND LIABILITY: Operator arranges all of the services and accommodations offered in connection with these trips. Operator does not own or operate, nor is it an agent for any of the suppliers which will provide goods and services for the trip or for any option which may be available in connection with the trip (including optional side trips, car rentals, etc.) and Operator has not priced the trip or options to allow Operator to guarantee against failure of any such suppliers. Accordingly, participant(s) agree to seek remedies directly with the supplier and not to hold Operator, its parent, subsidiaries, affiliates and representatives (collectively 'Operator Parties') liable in the absence of its or their negligence, for any loss, injury, delay, expense or damage which results directly or indirectly from any action or omission, whether negligent, criminal or otherwise, of any entity providing goods or services for the trip or any available option (e.g., the quality of services, cleanliness of a hotel, hotel overbooking, cancellation of services, cessation of operations, accidents, failure of equipment, changes in fares, itineraries or schedules or any flight delay). Participant(s) also agree not to hold the Operator Parties liable for circumstances beyond its or their control (e.g., acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, piracy and terrorism, or any other cause beyond the control of the Operator Parties. Participant(s) acknowledge that the Operator Parties have not made any representations or promises with respect to the tour described herein except as expressly set forth in the Operator's literature, unless EFTA_R1_00819151 EFTA02153475 such agreement is in writing and signed by an officer of Operator. At any time, the Operator may decline, for any reason, any person as a participant on a trip (or option) where upon the Operator's only obligation shall be to refund such person that portion of payment allocable to the unused services. INTERMEDIARY DISCLOSURE: Operator assists you in finding travel suppliers and making arrangements that meet your individual needs. Operator considers various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, Operator is acting as an independent third party and not as a fiduciary. The Operator Parties want you to be aware that certain suppliers pay them commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to the Operator Parties' travel counselors. Certain suppliers may also provide compensation to the Operator Parties for various marketing and administrative services that they perform for them, such as granting suppliers access to the Operator Parties' marketing channels, participating in marketing programs and supporting technology initiatives. In addition, our parent company, American Express Travel Related Services Company, Inc. receive compensation from suppliers when customers use the American Express Card or other Amencan Express products to pay for supplier products and services. From time to time, the Operator Parties may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives the Operator Parties receive, are subject to change. In identifying suppliers and recommending itineraries, Operator may consider a number of factors including supplier availability and your preferences. The relationships the EFTA_R1_00819152 EFTA02153476 Operator Parties have with suppliers may also influence the suppliers Operator identifies and the itineraries Operator recommends. CST*2029006-20, Washington 1.1814602 42S 801, TA*758 Registered Iowa Travel Agency I hope you were so pleased with your service that you would refer American Express Travel Natalia (Natasha) Molotkoval Executive Travel Counselor American Express made the following annotations on Mon Dec I 7 2012 13:42:11 **************************** ********************************** ***** ***ARRAS*** "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouté le commentaire suivant le Mon Dec 17 2012 13:42:11 Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. ***sestets*** ************************** **************************** *********** EFTA_R1_00819153 EFTA02153477 American Express made the following annotations on Mon Dec 17 2012 14:01:25 ***************************************** "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajoute le commentaire suivant le Mon Dec 17 2012 14:01:25 Ce courtier et toute piece jointe qu'il contient sont reserves au seul destinataire indique et pcuvent renfermer des renseignements confidentiels et privilegies. Si vous n'etes pas le destinataire prevu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute piece jointe est interdite. Si vous avez !tett cette communication par crreur, veuillez nous en aviser par courrier et detruire immediatement le courrier et les pieces jointes. Mcrci. ********** ******* ************************************************** ***MEE*** American Express made the following annotations on Mon Dcc 17 2012 14:15:13 *************************** *********** ****** *********************** *********** "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajoute le commentaire suivant le Mon Dec 17 2012 14:15:13 Ce courrier et toute piece jointe contient sont reserves au seul destinataire indique et peuvent renfermer des renseignements confidentiels et EFTA_R1_00819154 EFTA02153478 privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. *********** American Express made the following annotations on Tue Dec 18 2012 07:39:08 ****** "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouté le commentaire suivant le Tue Dec 18 2012 07:39:08 Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. EFTA_R1_00819155 EFTA02153479 American Express made the following annotations on Tue Dec 18 2012 07:41:58 ****** ********************** ******************* ****** ******************* "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajoute le commentaire suivant le Tue Dec 18 2012 07:41:58 Ce courtier et toute piece jointe contient sont reserves au seul destinataire indique et peuvent renfermer des renseignements confidentiels et privilegies. Si vous n'etes pas le destinataire prevu, toute divulgation, duplication, utilisation ou distribution du courtier ou de toute piece jointe est interdite. Si vous avez recu cette communication par crreur, veuillez nous en aviser par courtier ct detruirc immediatement Ic courtier et les pieces jointes. Merci. ************** ******************* ***************** ********************** American Express made the following annotations on Tue Dec I8 2012 07:53:56 ******************* ***************************************************** ****** "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply c-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouto le commentaire suivant le Tue Dec 18 2012 07:53:56 Cc courtier et touts piece jointe qu'il contient sont reserves au scul destinataire indique et peuvent renfermer des renseignements confidentiels et privilegies. Si vous n'etes pas le destinataire prevu, toute divulgation, duplication, utilisation ou distribution du courtier ou de toute piece jointe est interdite. Si vous avez recu cette communication par erreur, veuillez nous en aviser par courtier et detruire immediatement le courtier et les pieces jointes. Merci. ************** ********************************************************** EFTA_R1_00819156 EFTA02153480 American Express made the following annotations on Tue Dec 18 2012 08:03:47 ****** "This message and any attachments arc solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajoute le commentaire suivant Ic Tue Dec 18 2012 08:03:47 Ce courtier et toute piece jointe qu'il contient sont reserves au seul destinataire indique et peuvent renfermer des renseignements confidentiels et privilegies. Si vous n'etes pas le destinataire prevu, toute divulgation, duplication, utilisation ou distribution du courtier ou de toute piece jointe est interdite. Si vous avez recu cette communication par erreur, veuillez nous en aviser par courtier et detruire immodiatement le courtier et les pieces jointes. Merci. American Express made the following annotations on Tue Dec 18 2012 08:08:36 ************************* *********************************************** "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajoute le commentaire suivant le Tue Dec 18 2012 08:08:36 Ce courtier et toute piece jointe contient sont reserves au seul destinataire indique et peuvent renfermer des renseignements confidentiels ct privilogies. Si vous n'etes EFTA_R1_00819157 EFTA02153481 pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. *********************************************** ************************* American Express made the following annotations on Tue Dec 18 2012 08:16:29 ************************************************************************ ****** "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. if you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouté le commentaire suivant le Tue Dec 18 2012 08:16:29 Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. American Express made the following annotations on Tue Dec 18 2012 08:20:28 "This message and any attachments are solely for the intended recipient and may contain EFTA_R1_00819158 EFTA02153482 confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouté le commentaire suivant le Tue Dec 18 2012 08:20:28 Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. EFTA_R1_00819159 EFTA02153483