EFTA Document EFTA02174004

To: From: Sent: Subject: Itinerary for your upcoming trip e = ue - eserva ions Mon 3/5/2012 4:00:47 PM Home Scan this barcode to check in at any JetBlue check in kiosk. Flight Status Change/Cancel Seats Baggage info You're all set! Thanks for choosing JetBlue. Please review this booking confirmation carefully as it includes some important and helpful information about your trip. Although you don't need this document to check in, we recommend that you print it out for your reference. Your confirmation number is IFODOM. Congratulations You have purchased an Even More Space seat which means you'll have extra legroom to stretch in and you'll get to board early, plus have early access to overhead bins. In select cities, your purchase includes Even More Speed so you can also get to your gate faster with expedited security. Enjoy! more :nfo Your itinerary Date Departs/ Route Flight/ Travelers Frequent Seats' Terminal Arrives Operated Flyer' by EFTA_R1_00858919 EFTA02174004 Mon. Mar 5:30 p.m. ST THOMAS, 1035 Karyna N A 9A 05 6:05 p.m. VIRGIN Shuliak ISLANDS to SAN JUAN PR, PUERTO RICO Mon, Mar 7:25 p.m. SAN JUAN PR, 706 Karyna 05 10:27 p.m. PUERTO RICO Shuliak to NEW YORK JFK, NY N/A 4A' ' Even More Space seat To provide a frequent flyer number please call 1-800-JETBLUE (538-2583). 2 Seats requests on other airlines are not guaranteed until confirmed by the operating carrier. Your ticket(s) is/are: Karyna Shuliak Payment For a detailed receipt, select a customer: Karyna Shuliak Please c!.ck here for details regarding change and cancel policies. Insurance confirmation For Access America flight insurance inquiries. please call 1-800-284-8300. EFTA_R1_00858920 EFTA02174005 Special travel deals Earn 10,000 TrueBlue points with your first purchase on the card'. Redeem toward Award Travel'. Apoiy ',mi., Terms and restrictions apply. We've teamed up with iiov is corn to offer you a huge selection of hotels. • Special Internet Rate Price Match Guarantee' • No Change or Cancel fee' • No phone booking fee • Thousands of TripAdvisor® customer reviews (.1:!:c% here or call 800-544-3581 to book your hotel now. Find great car rentals from Hertz, Enterprise, Dollar, Avis and more r.ght here - no need to go website hopping. Ride in style with private car service to/from the airport from our new partner, LimoRes. It's a lot less than you think - rates start at just $495. Book online no,v htto://www.ietblue.com/about/whwoulllike/directWouide/TribuneTVFrontnsource=ltinerancdirectv htt //www..etblue.com/about/wh °unlike/about Wh XMRadio.htmrsourcerlfinera :XMSateliite http://wwwletblue.com/aboutAvhwoulllike/about whysnacks.html?source=lfinerarydunkin htlp://www.letblue.com/about/whwoullhke/about WhvMoviesandMore.html?source=ltinerarymoviesnmore tDIRECTV® and XM Radio® services are not available outside the continental U.S.: however, where applicable, movies from JetBlue Features?"' are offered complimentary on these routes. EFTA_R1_00858921 EFTA02174006 1. Welcome bonus of 10,000 TrueBlue Points will be awarded to Basic Cardmembers 6-8 weeks after the first purchase on the JetBlue Card from American Express. This offer is valid for first-time JetBlue Cardmembers only. First purchase offer expires one year from time of Card account opening. You may be permitted to have more than one JetBlue Card account; however, you are only eligible to receive one welcome bonus. 2. The number of points required for a particular flight is based on the published base fare at the time of booking, which depends on, among other things, the flight chosen and applicability of peak travel periods. Government taxes and fees apply to award flights, are the responsibility of the passenger, and will vary based on your departure and destination cities. For domestic award flights, taxes/fees range from S2.50-$5.00 for one- way and $5.I30-$10.00 for roundtrip flights. For international award flights, taxes/fees range from $2.50-$82.10 for one-way and $22.34-$102.10 for roundtrip flights. These ranges include the September 11th Security Fee of 52.50 per enplanement at a U.S. originating airport (maximum of 55.00 each way). Award flight fares also do not include fees for oversized/overweight/extra baggage and other fees for products/services sold separately. Taxes and fees must be paid at time of award flight booking and are subject to change as required by law. 3. Price Match Guarantee: If you find the same hotel and dates of stay at a lower rate, Hotels.com will, at its choice, either match the lower rate or cancel the reservation without a cancellation fee. See http://hotels.jetblue.com/index.jsp?pageName=guarantee. 4. No Change/Cancel Fees: Hotels.com does not charge a change or cancel fee; however, each property has independent penalties for changes/cancellations. See full hotel details and descriptions for details. 5. 'Advertised rates are based on trips between airports and downtown metropolitan area locations in an economy class vehicle. Rates do not include additional charges that may be applicable, such as charges for tolls, extra stops, parking fees, telephone usage, pets, extra in-car bags, car seats, waiting time, or custom requests. Rates include local and state taxes and fees, except in NY, NJ, and CT; passengers in these states are responsible for taxes and fees (including, in NY, a 2% NYC workmen's compensation charge and 8.875% state and local sales taxes). Rates include gratuity, except in NY, NJ, and CT; passengers traveling in these states are encouraged to provide appropriate gratuity based on the service received. Economy pricing may not be available at all times during the day or during certain weather conditions. Advertised rates only apply for bookings made online at limos.jetblue.com or by calling 1-888-478-8190. CUSTOMER CONCERNS Any customer inquiries or concerns can be addressed here, emailed to dearjelblue©jetblue.com, or sent to JetBlue Airways, 6322 South 3000 East. Suite G10. Salt Lake City, UT 84121. NOTICE OF INCORPORATED TERMS All travel on JetBlue, whether it is domestic or international travel, is subject to JetBlue's Contract of Carriage, the terms of which are incorporated herein by reference. International travel may also be subject to JetBlue's international passenger rules tariffs on file with the U.S. and other govemments, and, where applicable, the EFTA_R1_00858922 EFTA02174007 Montreal Convention or the Warsaw Convention and its amendments and special contracts. Incorporated terms include, but are not restricted to: NOTICE OF INCREASED GOVERNMENT TAX OR FEE JetBlue reserves the right to collect additional payment after a fare has been paid in full and tickets issued for any additional government taxes or fees assessed or imposed. 1. Liability limitations for baggage, including special rules for fragile and perishable goods and the availability of excess valuation. 2. Liability limitations for personal injury or death. 3. Claims restrictions, including time periods within which passengers must file a claim or bring an action against JetBlue. 4. Rights of JetBlue to change the terms of contract. 5. Rules on reservations, check-in, and refusal to carry. 6. JetBlue's rights and limits on its liability for delay or failure to perform service, including schedule changes, substitution of aircraft or alternate air carriers, and rerouting. 7. Non-refundability of reservations. 8. The Contract of Carriage and tariffs may be inspected at all JetBlue airport customer service counters, and upon request you have the right to receive by mail a copy of the full text of the Contract of Carriage or tariffs. Additional information on items one through seven can be obtained on JetBlue's website at www.JetBlue.com or at any U.S. location where JetBlue transportation is sold. CARRY-ON BAGGAGE RULES JetBlue flights - Each customer may bring one bag that fits in the overhead bin plus one personal item (purse, briefcase, laptop, etc.) that fits under the seat in front free of charge. Any excess carry-on baggage will be checked baggage. Visit http://www.jetblue.com/bags and http://www.tsa.gov for more information. Connecting on our partner airlines (including Cape Air) — The carry-on rules of a partner airline apply when checking in to a JetBlue flight that is connecting to the partner. See http://www.jetblue.com/partners for more information. While JetBlue may allow additional carryon as a courtesy to customers connecting to our partner airline, JetBlue cannot guarantee that those bags will be accepted for in-cabin travel on the partner. Customers are encouraged to abide by partner's rules for their entire journey to avoid additional checked baggage fees if their carry-ons do not meet size/weight restrictions. CHECKED BAGGAGE ALLOWANCE/FEES Domestic JetBlue flights - JetBlue allows one free checked bag, subject to size/weight restrictions. For flights booked on or after February 3. 2012 a $40.00 fee applies to a second checked bag (835.00 for flights booked before February 3, 2012), subject to size/weight restrictions. A $75 fee applies for a third checked bag. Other fees apply for additional baggage and oversized or overweight baggage. Visit httpl/wwwletblue.com/baqs for more information. International JetBlue flights - JetBlue allows one free checked bag, subject to size/weight restrictions. For flights booked on or after February 3, 2012 a S40.00 fee applies to a second checked bag ($35.00 for flights booked before February 3, 2012). Excess baggage rules and size/weight restrictions may vary E FTA_R 1_00858923 EFTA02174008 depending on load availability and country restrictions. See www.iettilue.com/baos for more information. Travel on our partner airlines (excluding Cape Air) — Baggage rules and fees vary by partner airline and destination. JetBlue will follow our partner airlines' fees when customers are traveling on an itinerary including one of our partner airlines. Excess baggage rules and size/weight restrictions may vary depending on load availability. See http://www.ietblue corn/partners for more information. *For itineraries with a connection only to/from Cape Air, JetBlue's standard fees apply. CHECK-IN TIMES For domestic flights, customers traveling without checked baggage must obtain a boarding pass twenty (20) minutes prior to scheduled departure and customers traveling with checked baggage must obtain a boarding pass thirty minutes prior to scheduled departure. Customers must be present in the boarding gate are fifteen (15) minutes prior to scheduled departure or the posted aircraft departure time. For international flights, customers traveling with or without checked bags must obtain a boarding pass sixty (60) minutes prior to scheduled departure. Customers must be present in the boarding gate twenty (20) minutes prior to scheduled departure or the posted aircraft departure time. DOCUMENTATION REQUIREMENTS For domestic travel, customers over the age of 18 will be required to show a U.S. federal or state-issued photo ID that contains the following information: name, date of birth, gender, expiration date and a tamper-resistant feature. Customers traveling to/from an international destination are required to present proper documentation at the time of check-in. Documents required for travel vary according to citizenship, residency, country of travel, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents. In addition, Customers traveling to a country other than their country of citizenship or residency are required to hold proof of retum or onward travel. Failure to present proper documentation could result in denied boarding. ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATION OF LIABILITY Where a passengers journey involves an ultimate destination or a stop in a country other than the country of departure, either the Warsaw Convention and the Hague Protocol, their amendments, and any special contracts of carriage embodied in applicable tariffs that waive Warsaw/Hague limits, or the Montreal Convention may apply to the entire journey including the portion within the countries of departure or destination and, in some cases, may limit the liability of the carrier for death or personal injury, delay, and for loss of or damage to baggage. The Montreal Convention, where applicable, does not impose, and special contracts voluntarily entered into by many carriers, including JetBlue, waive, the Warsaw/Hague limitations for compensatory damages arising out of personal injury or wrongful death caused by an accident, as defined by the applicable treaty. The names of carriers party to the special contracts are available at all ticket offices of such carriers and may be examined upon request. NOTICE OF BAGGAGE LIABILITY LIMITS For international transportation (including domestic portions) governed by the Montreal Convention, JetBlue's E FTA_R 1_00858924 EFTA02174009 liability for baggage is limited to 1,131 SDRs (see, WWW. imf.org for current value) per passenger unless a higher value is declared and an extra charge is paid. For international transportation governed by the Warsaw Convention and the Hague Protocol and their amendments, JetBlue's liability for baggage is limited to $9.07 per pound for checked baggage and $400 per passenger for unchecked baggage unless a higher value is declared and an extra charge is paid. Special rules may apply to valuable articles. For domestic transportation, JetBlue's liability for baggage is limited to $3,300 per passenger. General baggage rules: As set forth more fully in its Contract of Carriage and international passenger rules tariffs, JetBlue will not be responsible for fragile or perishable goods. JetBlue assumes no liability for oversized, overweight or overpacked baggage, or for loss of or damage to baggage parts such as wheels, straps, pockets, pull handles, zippers, hanger hooks or other items attached to baggage. JetBlue will not be responsible for the following items in checked or unchecked baggage: money, jewelry including watches, cameras, camcorders, any type of electronic equipment, including computers, valuable papers or documents and other similar items as described in more detail in the Contract of Carriage. NOTICE OF OVERBOOKING OF FLIGHTS Although JetBlue does not intentionally overbook its flights, there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the airline's choosing. If there are not enough volunteers, JetBlue will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, including failure to comply with JetBlue's check-in deadline (which are available upon request from JetBlue), persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and JetBlue's boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent. EFTA_R1_00858925 EFTA02174010