Case File
efta-efta02193574DOJ Data Set 10CorrespondenceEFTA Document EFTA02193574
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DOJ Data Set 10
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efta-efta02193574
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EFTA DisclosureText extracted via OCR from the original document. May contain errors from the scanning process.
To:
Amex Centurian Travel
From:
Lesley Groff
Sent:
Thur 11/10/2016 1:02:29 PM
Subject: Re: Change Ticket to Fly to NY TONIGHT, Nov. 10t h! JBRQLW [Incident: 161110-002174]
thanks!
On Nov I0, 2016, at 8:02 AM, Natalia Molotkova
wrote:
Sent: 11 norzoiE 08:02 AM
OK, changing..
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Monday through Friday 9:00am to 5:30pm ES'
Sent: 11/10/2016 07:06 AM
Morning! Please change Janusz's ticket (void this and rebook?) Same flight to arrive TONIGHT Thurs. r
Begin forwarded message:
From: "American Express Travel" <itinerarvemyamextravE
Subject: Itinerary INCL TICKETNO for BANASIAK/JANUSZ 11NI
Date: No
EST
To:
DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot
questions, please contact Centurion Travel Service at 1-877-f
If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by v
https://myamextravel.com/baqqaqe
Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itin
arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Pt
add link to your bookmarked favorites for easy access in the
iew our Di ital Itinera
EFTA_R1_00896147
EFTA02193574
American Express Travel JBRQLW
Record Locator
E-Ticket Number(s)
BANAS/J Ticket DL 0067921018164-09NOV
Friday 11 Nov 16
Flight Information
Date
Airline
Airline Record Locator
Flight/Class
Origin
Destination
Departing
Arriving
Arrival Terminal
Estimated Time
Stops
Seats
Confirmed
Date
Airline
Airline Record Locator
Flight/Class
Origin
Destination
Departing
Arriving
11 Nov 2016
Delta Air Lines
HU7NZ8
DL 2493 K Economy Class
West Palm Beach, Palm Beach International
New York La Guardia, La Guardia
06:26 PM
09:20 PM
Terminal D
2 Hrs 54 Mins
Non-stop
28D
Tuesday 15 Nov 16
Flight Information
15 Nov 2016
Delta Air Lines
HU7NZ8
DL 1174 K Economy Class
New York La Guardia, La Guardia
West Palm Beach, Palm Beach International
08:30 AM
11:38AM
EFTA_R1_00896148
EFTA02193575
Departure Terminal
Terminal D
Estimated Time
3 Hrs 8 Mins
Stops
Non-stop
Seats
25B
Confirmed
Entry and Exit Information for Travel
American Express strongly recommends that you periodically review www.Visacentral.com/amex for the rr
your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of their
for any inaccurate or incomplete information contained on th
You may receive customer service emails even if you have requested not to receive email marketing offer:
practices, please review the American Express Privacy Statement at httpJ/www.a
See attached itinerary PDF or link for full terms and condi
PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to websil
httn://www.adobe.com/products/acrobatireadstep.htn
Thank you for choosing American Express Centurion Travel Service and
Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or
to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trig
Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries,
as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, inju
directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays,
operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of G
of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the publi
party technology systems, or any other cause beyond the contra
Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet
identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an indi
to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or
incentives to our travel counselors. Certain suppliers may also provide compensation to us for various ma
them, such as granting them access to our marketing channels, participating in marketing programs and si
compensation from suppliers when customers use the American Express Card or other American Express p
time to time we may enter into other business relationships with suppliers and these arrangements, include'
receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a tit
preferences. The relationships we have with suppliers may also influence the suppliers we id
California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registrati
Iowa Travel Agency.
EFTA_R1_00896149
EFTA02193576
Privacy Statement Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mall, please visit us at americanexpress.com/phishing.
(t) 2015 American Express. All rights reserved
When booking concierge services for Card Members, American Express uses a third party concierge service contractor
("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service
provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge
Company and/or American Express is the responsibility of each Card Member. Concierge Company and American
Express strongly recommend that you carefully consider each service provider before choosing to use that provider.
Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to
act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service
provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of
the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any
claims relating to services or products provided by the service provider (including, but not limited to negligence or
failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service
provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express
shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by
service provider. Service provider rates and availability are subject to change.
Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot©
and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click
here: jhttp://maps.google.com/help/terms maps.htmlj. For "Map Legal Notices" click
here: (http://www.maps.gooele.com/help/leealnotices maps.html). There is typically no cost to you for most booking
efforts Concierge Company and American Express perform on your behalf, although you are responsible for any
purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the
right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel
suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain
suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide
incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California
CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126
Ref# 161110-002174
EFTA_R1_00896150
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To: Merwin Dela Cruz r Cc: From: Lesley Groff Sent: Thur 6/1/2017 3:34:00 PM Subject: Do not Change 3M's code says she was in her apartment yesterday to grab some personal items—she does not need the code changed to her apartment, but she does want you to get a new lock for her personal closet... Thank you IIII for letting me know the apt looked a bit `used' I think may have thrown some items on the bed as she was determine what to take with her...the lock broke on her personal closet when
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