EFTA Document EFTA02203541

To: tkova From: Sent: We Subject: Re: Phooey. Actually more than I thought. Oh well. Apparently the boyfriend of mom bought her the ticket. So not sure what was good big on there. I appreciate you keeping an eye out for me though. I will need to tell JE we wasted that money. Sent from my iPhone On Feb 1, 2017, at 8:08 AM, Natalia Molotkova ‹ > wrote: Strange, why they even bother you to get ticket, if she knew she wanted business class? Sorry, just thinking out loud... No, ticket was not that much - $722.96. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST ok that is what I thought how much did we spend on it? I recall not too much? and yes, I assume she bought a completely brand new ticket in Biz... wrote: Sorry, didn't respond right away, was already gone for the day. No, ticket was completely non refundable. Did she buy whole new round trip ticket? Or just one way? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA_R1_00916552 EFTA02203541 Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST I am told she was not able to upgrade the ticket we bought so they purchased a whole new ticket. Do we get any refund or because it was a no show we get nothing? Sent from my iPhone On Jan 31, 2017, at 4:49 PM, Natalia Molotkova < wrote: says her mom is with her in Miami and did take her flight, however she upgraded herself to biz class. She definitely needs to fly back home to Moscow. Do you think the upgrade did something to the ticket? Sent from my iPhone On Jan 31, 2017, at 4:49 PM, Natalia Molotkova wrote: Really? That is so weird. Let me follow up with In Sent from my iPhone On Jan 31, 2017, at 4:49 PM, Natalia Molotkova < wrote: , hi, not sure if you know, but looks like flights we booked for from Moscow to Miami were cancelled due to she didn't take flights. took outbound, I guess she is in Miami now.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA_R1_00916553 EFTA02203542 Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST Privacy Staterront I Vi•frIt the Cent's)On Ca'd wehStte To learn more about e-mail security or report a suspicious e-mail. please visit us at .1-- r ;P- 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American / Express and you acknowledge that Amoncan Express is in no way responsible or liable for the actions of the service • / provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You aro responsible for any purchases. shipping N charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes. • EFTA_R1_00916554 EFTA02203543