Internal workflow document describing automated order processing and outsourcing economics

business that bothers us as little as possible. The architecture has to place us out of the information flow instead of putting us at the top of it. I didn’t get this right the first time I tried. In 2003, I was interviewed in my home office for a documentary called As Seen on TV. We were interrupted every 20-30 seconds with beeping e-mail notifications, IM pings, and ringing phones. I couldn’t leave them unanswered, because dozens of decisions depended on me. If I didn’t ensure the trains were running on time and put out the fires, no one would. The Anatomy of Automation THE 4-HOUR WORK WEEK VIRTUAL ARCHITECTURE PPC (FL) | Affiiotes | | Printods | PPC odcont + 20% URL 800 #s Website (KY) Coll centers (IL) Uncharged customer Wholesale order Encrypted order file orders posted to forms printed | e-mailed eoch morning secure website for from site, foxed pickup/downlood via eFox ORDER-TAKING charged cc? Monufocturer (CA/LV) rt) oS orders product { Returns? 2 threshold } a. is reoched Ships } id in bulk Send cc Confirm i ° dota successfully i °o 2.26% of charge amount i H { Deposit of cc orders 24 to 48 Customers (worldwide) hours later TIM'S BANK (CA) 1, This cost includes o webmaster/programmer. 2. Declined credit cards ore also sent back to fulfiliment for phone cols to customers 3, Fulfillment house refunds customers through the processor, 4. Chargebacks ore disputed credit cord chorges. ia tas = ° we w a] Vv > a a 4 = 2 te > a ion < = Splitting the Pie: Outsourcer Economics HOUSE_OVERSIGHT_013924