EFTA Document EFTA01403028

Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] From: Kathryn J Stanfield < => Date: Mon, 21 Mar 2016 11:12:45 -0400 To: Melinda Roy Komal Shahani 3i Litchford Cc: Stewart Oldfield Classification: For internal use only Melissa I was reviewing the clients account was the preauthorized debit of $403.96 of 3/18/16 authorized or should it have been return . The account cannot be closed until the balance is 0 . Please feel free to call me if you need to discuss what to do fcid:[email protected] EFTA01403028 Kathryn J Stanfield DB Services New Jersey Inc Deutsche Asset & Wealth Management 100 Plaza One Jersey City NJ 07311 Phone 201 593-3140 Email {cid:[email protected]} {cid:[email protected]} From: Melinda Roy Sent: Monday, March 21, 2016 10:31 AM To: Komal Shahani; Jj Litchford Cc: [email protected] ; Kathryn J Stanfield; Stewart Oldfield Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Komal, This account has fraudulent transactions and was supposed to be closed last week. I am looking into why it was not closed. From: Komal Shahani EFTA01403029 Sent: Monday, March 21, 2016 10:29 AM To: Jj Litchford; Melinda Roy Cc: '[email protected]'; Kathryn .7 Stanfield Subject: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Hi, {cid:[email protected]} Earlier today we received an overdraft referral form from Operations. Please be aware that this account has been in an overdraft status from more than five business days and, therefore, should be charged a fee. You MUST take one of the below two action steps: I. Charge a $30 overdraft fee. -Create a Financial Client Instructions-Banking TEAS case under the account in -DBforce. -Enter the following language in the Description field in the Special Instructions section, "Charge a $30 overdraft fee." -Select "Exempt" from the Instructions Via field in the Call Back Details section. II. Request/Enter a Waiver. -Create a Financial Client Instructions-Banking TEAS case under the account in DBforce. -Enter the following language in the Description field in the Special Instructions section, "Waive the $30 overdraft fee." -Select "Exempt" from the Instructions Via field in the Call Back Details EFTA01403030 section. Attach Business Manager email approval to case Kind regards, Komal Shahani {cid:[email protected]} Komal Shahani Process Supervisor DBOI Global Services Private Limited COO Wealth Management Operations A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City - SEZ, 302029 Jaipur, India Tel. (212)469-2366 Mobile +91 9829052199 Email Please send all the Bankin related Queires to our new Group E-mail ID EFTA01403031