EFTA Document EFTA01406241

Subject: RE: CQ 190308 200420 1:01980920 Return of DB force # 01980920 [I] From: Ankit-Kumar Sharma Date: Wed, 10 Apr 2019 14:34:59 -0400 To: Brigid Macias Stewart Oldfield Bradley Gillin < Monica Gilkinson Cc: Classification: For internal use only Hi Brigid, We have received the funds for the subjected case and we have Credited the clients account. Please be noted, funds of teas # 01980920 was returned with reason as - ASBENE BANK REQUESTED 11,260.70 04.10.2019 MONEY TRANSFER RECEIPT Customer Reference: 0410941085013120 Bank Reference: M105320-IFD-041019 Clearing Reference: 0410B1Q9362C000086 Settled Currency: USD Settled Amount: 11,260.70 Exchange Rate: 0 Timestamp: 14:01 By Order Party Name: DBTCA FX TRADING OMNIBUS ACCOUNT By Order Party Address: NEW YORK, NY10017 Ordering Bank Name: DB PRIVATE BANKING Ordering Bank Address: UNITED STATES Instructing Bank Name: DBTC FX TRADING OMNIBUS ACCOUNT EFTA01406241 Instructing Bank Address: NEW YORK, NY 10017 GERMANY Details of Payment: REM=0410941085013120 CTP/OBI=RETURN OF DB FORCE CASE 01980920SEND REF. 040919317990FOR EUR 10,000.0 0, REASON ASBENE BANK REQUESTED Details of Charges: USDO, fhttps://brandportal.intranet.db.com/img/modules/logo.gifl Ankit Kumar Sharma Analyst I PWM-US Ops — Banking COO - Wealth Management Operations DBOI Global Services Private Limited A-1 Tower , Evolve - Mahindra Technology Park, Inside Mahindra World City SEZ, 302029 Jaipur, India Tel: • Mobile Email Please send all Bankini related •ueries to our new Group E-mail ID - From: Brigid Macias Sent: Tuesday, April 09, 2019 11:13 AM To: Ankit-Kumar Sharma Cc: Subject: RE: CQ 190308 200420 T:01980920 [I] EFTA01406242 Thank you! Kind regards, Brigid Macias {cid:[email protected]} Brigid Macias Assistant Vice President Deutsche Bank Trust Company Americas Deutsche Bank Wealth Management 345 Park Avenue 24th Floor New York, NY 10154 Tel. Fax Email Securities offered through Deutsche Bank Securities Inc. From: Ankit-Kumar Sharma Sent: Tuesday, April 09, 2019 11:07 AM To: Brigid Macias Cc: Subject: RE: CQ 190308 200420 T:01980920 [I] Classification: For internal use only Hi Brigid, Yes I have sent out another chaser to the respective team. EFTA01406243 Waiting for an update. Will update you once I have anything on this. {https://brandportal.intranet.db.com/img/modules/logo.gif} Ankit Kumar Sharma Analyst I PWM-US Ops — Banking COO - Wealth Management Operations DBOI Global Services Private Limited A-1 Tower , Evolve - Mahindra Technology Park, Inside Mahindra World City SEZ, 302029 Jaipur, India Tel: Mobile Email Please send all Banking related queries to our new Group E-mail ID - From: Brigid Macias Sent: Tuesday, April 09, 2019 11:06 AM To: Ankit-Kumar Sharma Cc: Subject: RE: CQ 190308 200420 T:01980920 [I] Hi! EFTA01406244 Can you please have this expedited? We informed the client last week the funds would be coming back. Kind regards, Brigid Macias {cid:[email protected]} Brigid Macias Assistant Vice President Deutsche Bank Trust Company Americas Deutsche Bank Wealth Management 345 Park Avenue 24th Floor New York, NY 10154 Tel. Fax Email Securities offered through Deutsche Bank Securities Inc. From: Ankit-Kumar Sharma Sent: Tuesday, April 09, 2019 10:46 AM To: Brigid Macias Cc: Subject: RE: CQ 190308 200420 T:01980920 [I] Classification: For internal use only Hi Brigid, EFTA01406245 We have asked the FX team to return the funds to us. They have already initiated a return. As soon as we have it ,it will be posted to client account. Expect this to be done in a day or 2 max. Thanks. fhttps://brandportal.intranet.db.com/img/modules/logo.gifl Ankit Kumar Sharma Analyst I PWM-US Ops — Banking COO - Wealth Management Operations DBOI Global Services Private Limited A-1 Tower , Evolve - Mahindra Technology Park, Inside Mahindra World City SEZ, 302029 Jaipur, India Tel: Mobile Email Please send all Bankin4 related •ueries to our new Group E-mail ID - From: Brigid Macias Sent: Tuesday, April 09, 2019 7:37 PM EFTA01406246 To: Ankit-Kumar Sharma Cc: Subject: RE: CQ 190308 200420 1:01980920 [I] Good Morning, Any idea when the account will be credited? Kind regards, Brigid Macias {cid:[email protected]} Brigid Macias Assistant Vice President Deutsche Bank Trust Company Americas Deutsche Bank Wealth Management 345 Park Avenue 24th Floor New York NY 10154 Tel. Fax Email Securities offered through Deutsche Bank Securities Inc. From: Ankit-Kumar Sharma Sent: Thursday, April 04, 2019 6:40 PM To: Brigid Macias Cc: Subject: FW: CQ 190308 200420 1:01980920 [I] EFTA01406247 Classification: For internal use only Hi Brigid, Kindly Find the below Cinq Regarding T: 01980920. As discussed submit a Customer Research Case. Thank you. fhttps://brandportal.intranet.db.com/img/modules/logo.gifl Ankit Kumar Sharma Analyst I PWM-US Ops — Banking COO - Wealth Management Operations DBOI Global Services Private Limited A-1 Tower , Evolve - Mahindra Technology Park, Inside Mahindra World City SEZ, 302029 Jaipur, India Tel: Mobile Email Please send all Bankin4 related •ueries to our new Group E-mail ID - From: [email protected] [mailto:[email protected]] Sent: Wednesda , A.ril 03, 2019 9:22 AM To: EFTA01406248 Subject: CQ 190308 200420 WE REFER TO YOUR PAYMENT ORDER DATED 30/08/2018 UNDER REFERENCE FOR EUR 10,000.00 PLEASE BE ADVISED THAT FUNDS FOR 10,000.00 EUR RETURNED TO US AS PER SOGEFRPPXXX ( BENEFICVIARY BANK ) REQUEST. PLEASE PROVIDE AMENDMENT DETAILS BY COB 10.04.2019 IF NO AUTHENTICATED AMENDMENT IS RECEIVED FUNDS WILL BE RECONVERTED AND RETURNED TO YOUR GOOD BANK. PLEASE NOTE THAT THIS MAY RESULT IN AN FX LOSS TO YOUR GOOD BANK PLEASE AVOID DUPLICATION. PLEASE QUOTE OUR REFERENCE NUMBER, 190308 200420 CQ IN ALL FUTURE CORRESPONDENCE RELATING TO THIS CASE. REGARDS, ANITA SINGHA DUBLIN IRELAND REGIONAL SERVICE CENTER TELEPHONE IRELAND 0035318051055 PAYMENT INVESTIGATIONS EFTA01406249