EFTA Document EFTA01418801

Subject: RE: Fabrizio/Jan KYC u date Monda [C] From: Adrienne Bull Date: Fri, 08 Jun 2018 17:58:11 -0400 To: Sheffali Welch Oliver Esslin Emily Craig Melisa Vene Daphne Cale Cc: Wayne Salit Classification: Confidential Hi Sheffali — See updated deck attached and comments in-line below. Kind Regards Adrienne From: Sheffali Welch Sent: Friday, June 08 To: Adrienne Bull Cc: Wayne Salit Subject: RE: Fabrizio 2018 4:16 PM Emily Craig Daphne Cales Classification: Confidential Oliver Esslinger up ate Monday [C] Melisa Venegas Thank you. A couple quick comments and questions we should prep for. Slide 2: Wayne — you (or we) will get asked about the 1 in AFCs queue from Feb. Not sure which one this is, but if there is any chance of reviewing it EFTA01418801 (and approving it!) before the call Monday it would be great to say Jan and Feb are 100% done. AB: Last Submitted on April 2nd. There is a note in the case stating : Waiting on more information from the Global Team. KYC Case # 1904641 - CAPUTO, JORGE ANTONIO RELATIONSHIP If we are only 10% approved in June and we're nearly half way through the month (by June 11th), when do we think we'll be done with 02? AB: Daphne can you speak with Nick and Vinita on this and revert back Slide 3: None of these should be reporting as overdue, since they are not due yet. AB: Correct. Updated There is a spike in August of 148 cases. We will need to explain this. Is this because a lot of customers are associated with one relationship, for example? How do we get ahead of this, e.g. if there are only 46 left to complete in July, do we think we could accelerate some of the August cases forward? AB: Customers within 45 different relationships are due. 5 of those relationships represent approx. 50% of the customers due. See list of relationships below. The case manager teams will start to work on these ASAP as they get through the July volumes (some have already been started). I will liase with Daphne / allocation of Case managers to bankers will be adjusted as needed to get through the volumes SOUTHERN FINANCIAL RELATIONSHIP 20 PRINCIPALS OF AQUILINE RELATIONSHIP 17 GOLDENTREE RELATIONSHIP 15 EFTA01418802 SILLERMAN, ROBERT FX RELATIONSHIP 14 BENENSON, EDWARD H RELATIONSHIP 10 Slide 4: HR Status — numbers don't make sense, please review. If there were 258 due and 247 approved how are 59 overdue? AB: Inadvertently had an incorrect figure for approvals: Total due is 258. Approved is 199 and 59 overdue. Updated Slide The second main bullet seems to be missing something. Does this mean 23 are pending documentation or research? - For the 30 in rejected status, 23 are pending client documentation, research 7 are pending with the RM/ Case Manager / Banker. AB: Client documentation or Research — updated to add or Given the current ABR resource gap a decrease in the moderate and low risk backlog for this segment is expected to be realised beginning 2H 2018 —Can we really say this? I don't believe it...AB: I used this specific messaging as it aligns to messaging Oliver sent Jan Wagener (email dated June 4th) " ABR team covering corresponding reviews and approval in staffing mode (5 out of 9 FTE in place) with hiring respectively training expected to be completed in June / July, hence decrease of backlog for this segment expected to be realised beginning 2H 2018 I would make everything from slide 5 on an Appendix and not clear if we should keep slide 6 or 8. AB: Removed Slide 6 and 8 and moved slide 5 and 6 to appendix I do think you could put most of slide 4 into an exec summary, but we need to note: AB: Moved slide 4 to Executive Summary slides with a few updates The status update and changes since last week EFTA01418803 the dialogue with Irwin, the acceptance of the smooth out schedule and that this has been shared with him (and I think sent to global for review) Passcon and what they are doing Also include staffing update and small account closure as you have on slide 4. Kind regards, Sheffali fcid:80063086-E6B1-464A-83C1-C22D037DB24E@lanl Sheffali Welch Managing Director I COO, Wealth Management Americas Deutsche Bank Wealth Management Deutsche Bank Trust Company Americas 345 Park Avenue, New York, NY, USA Tel: Mobile: deutschewealth.com From: Adrienne Bull Sent: Friday, June 08, 2018 3:39 PM EFTA01418804 To: Sheffali Welch Oliver Esslinger Cc: Wayne Salit Subject: RE: Fabrizio/Jan KYC update Monday [C] Classification: Confidential His Sheffali — Please see attached draft for your review. Kind Regards Adrienne From: Sheffali Welch Sent: Thursday, June 07, 2018 12:30 PM To: Oliver Esslinger Adrienne Bull Daphne Cales Cc: Wayne Salit <[email protected]> Subject: Fabrizio/Jan KYC update Monday [I] Classification: For internal use only All — we have the next update on Monday. Emily Craig Melisa Venegas Melisa Venegas We need to produce the updated stats, and I'd like to reiterate the smooth out. EFTA01418805 Oliver, please plan to give an update on the dialogue with Irwin and the information shared for him to go to Global AFC. Wayne — if Irwin is not on the call, perhaps you can comment if needed. We should also note the overdue current status and the projected status. Ideally we should be able to say the following, but not sure if our data is solid enough: "last month, we had 40 overdue high risk items. Of those 40, 30 were approved and 10 remain outstanding. Xx new cases are overdue and we now have a total of zz cases overdue. Next month, we anticipate bb to be overdue. SII in place on low/medium..." We should also note actions taken with regard to the three levers and/or how we are improving throughput (written quickly, please don't take this verbatim): All the information shared/sent to AFC for a final determination on the smooth out schedule to follow Put in place a 48-hour rejection turnaround for the case managers; while tracking is difficult, communication is reiterated and we expect that AFC should start to see an improvement in another week. Staffing update — 5-6 new temps interviewed and expect to extend offers by the end of the week in Mumbai Kicking off small account closure. How far away are we from having all the cases submitted by June 15th? We NEED to be on track to have them all submitted by month end. I know there has been an uptick and confusion given the schedule. Feel free to add points. Adrienne — I understand you are having IT issues. If someone else should have the initial pen, let us know. EFTA01418806 Kind regards, Sheffali fcid:80063086-E6B1-464A-83C1-C22D037DB24E@lanl Sheffali Welch Managing Director I COO, Wealth Management Americas Deutsche Bank Wealth Management Deutsche Bank Trust Company Americas 345 Park Avenue, New York, NY, USA Tel: Mobile: deutschewealth.com EFTA01418807