EFTA Document EFTA01421236

Subject: RE: **URGENT** BIB Wires Did Not Flow in DB-Force [I] From: Ankit-Kumar Sharma Date: Fri, 26 Apr 2019 13:00:35 -0400 To: Stewart Oldfiel Bradley Gillin Monica Gilkins Rachel Wachs Cc: PFA {https://brandportal.intranet.db.com/img/modules/logo.gif} Ankit Kumar Sharma Analyst I PWM-US Ops - Banking COO - Wealth Management Operations DBOI Global Services Private Limited A-1 Tower , Evolve - Mahindra Technology Park, Inside Mahindra World City - SEZ, 302029 Jaipur, India Please send all Banking related queries to our new Group E-mail ID [email protected] From: Ankit-Kumar Sharma PROT0 <[email protected]> Subject: RE: **URGENT** BIB Wires Did Not Flow in DB-Force [I] Hi Team, Please find the attached PDF for BIB wires that the client submitted but didn't flow in DB force due to DB Force Outage. Please Create a USD wire in replacement and submit. Thank You!! fhttps://brandportal.intranet.db.com/img/modules/logo.gifl Ankit Kumar Sharma Analyst I PWM-US Ops - Banking COO - Wealth Management Operations DBOI Global Services Private Limited A-1 Tower , Evolve - Mahindra Technology Park, Inside Mahindra World City - SEZ, 302029 Jaipur, India Please send all Banking related queries to our new Group E-mail ID [email protected] PROT1 From: samy Subject: RE: **URGENT** BIB Wires Did Not Flow in DB-Force [I] INC0012352428 Hi Rishabh, The below mentioned case cannot be processed by system as it is stuck during the outage when DBForce was down. Please manually process these cases. Regards, PWMITUS Production Support Email : PWMITUS.ProductionSu ort db.com Hotline: DB ServiceNow URL : https://dbunity.gto.global.intranet.db.com/navpage.do Assignment Group: PWM IT US L2 Escalation Contacts: First Level : PROT2 Second Level : This email is sent to you by HCL on behalf of Deutsche Bank. Diese email wurde Ihnen von HCL im Auftrag der Deutschen Bank gesendet Classification: For internal use only Hi Team, Please provide update on below. Regards, Rishabh Sharma fcid:image003.pngelD20F46.0F9EFA101 PROT3 DBOI Global Services Private Limited COO Wealth Management Operations Global Business Services A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City SEZ, 302029 Jaipur, India Tel. 44207-3382685 Please send all the Banking related Queries to our new Group E-mail ID [email protected] Classification: For internal use only Hi Rishabh, Yes. There is an ongoing issue with DBForce PWM where users are not able to login. Currently salesforce is actively working on to fix this. We will have a look into below cases once DBForce PWM is up and working fine. Regards, PROT4 PWMITUS Production Su Email : Hotline: DB ServiceNow URL : https://dbunity.gto.global.intranet.db.com/navpage.do Assignment Group: PWM IT US L2 Escalation Contacts: First Level : Second Level : This email is sent to you by HCL on behalf of Deutsche Bank. Diese email wurde Ihnen von HCL im Auftrag der Deutschen Bank gesendet Classification: For internal use only Hi Team, PROT5 Could you urgently take a look at below screenshot for BIB USD payments. It looks BIB has not flow in DB force. {cid:[email protected]} Please advise. Regards, Rishabh Sharma {cid:[email protected]} DBOI Global Services Private Limited COO Wealth Management Operations Global Business Services A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City - SEZ 302029 Jaisur India Please send all the Banking related Queries to our new Group E-mail ID [email protected] This communication may contain confidential and/or privileged information. If you are not the intended recipient (or have received this communication in error) please notify the sender immediately and destroy this PROT6 communication. Any unauthorized copying, disclosure or distribution of the material in this communication is strictly forbidden. Please refer to https://db.com/disclosures for additional EU corporate and regulatory disclosures. Deutsche Bank does not render legal or tax advice, and the information contained in this communication should not be regarded as such. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e- mail is strictly forbidden. Privacy of communications In order to monitor compliance with legal and regulatory obligations and our policies, procedures and compliance programs, we may review emails and instant messages passing through our IT systems (including any personal data and customer information they contain), and record telephone calls routed via our telephone systems. We will only do so in accordance with local laws and regulations. In some countries please refer to your local DB website for a copy of our Privacy Policy. Please refer to https://db.com/disclosures for additional EU corporate and regulatory disclosures. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e- mail is strictly forbidden. Privacy of communications In order to monitor compliance with legal and regulatory obligations and our policies, procedures and compliance programs, we may review emails and instant messages passing through our IT systems (including any personal data and customer information they contain), and record telephone calls routed via our telephone systems. We will only do so in accordance with local laws and regulations. In some countries please refer to your local DB website for a copy of our Privacy Policy. Please refer to https://db.com/disclosures for additional EU corporate and regulatory disclosures. PROT7