EFTA Document EFTA01435220

Subject: RE: Reg E Review - Error Resolution Process - Client notification letter for provisional credit & Final determination letter [I] From: Armen Brash <[email protected]> Date: Mon, 16 May 2016 12:16:05 -0400 To: Derek Johnson <[email protected]>, Paul Morris Stewart Oldfield Cc: Margie Edwards <[email protected]>, Michelle Yoo <[email protected]>, Judy Ekwughalu <[email protected]> Classification: For internal use only Derek, JJ left DB in April. Strange that his emails aren't bouncing—I will need to look into that with HR. Attached is the written statement of authorization. I have copied Paul and Stew, the relationship managers, to see if they have a copy of the provisional credit letter. Its possible that the final letter hasn't been sent yet, given the staff turnound on the team if not, we should get that sent out today. As an FYI, we closed that account and opened a new one. Best, Armen EFTA01435220 fcid:[email protected] Armen Brash Director Deutsche Bank Wealth Management 345 Park Avenue, 10154-0004 New York, NY, USA Tel. Fax Mobile Email [email protected] fcid:[email protected] From: Derek Johnson Sent: Monday, May 16, 2016 11:43 AM To: Jj Litchford Cc: Margie Edwards; Michelle Yoo; Judy Ekwughalu; Armen Brash Subject: Reg E Review - Error Resolution Process - Client notification letter for provisional credit & Final determination letter [I] Classification: For internal use only This is a follow-up to an email dated May 11, 2016. Hello JJ, An EFT error was processed for the following account: Jeffrey Epstein # provisional credit in the amount of $334.33 on 3/8/2016. Can you please provide a copy of the cardholders signed statement of disputed items, provisional credit letter and final notification letter that was sent to the client. I did look on dbForce and was unable to locate. I EFTA01435221 have attached a copy of the email showing approval of provisional credit dated 3/8/2016. If you have any questions concerning my request, please let me know. {cid:[email protected]} Derek Johnson Compliance Officer I Compliance Testing Deutsche Bank Securities Inc. 5022 Gate Parkway, 32256 Jacksonville, Florida, USA Tel. Fax Email [email protected] This communication may contain confidential and/or privileged information. If you are not the intended recipient (or have received this communication in error) please notify the sender immediately and destroy this communication. Any unauthorized copying, disclosure or distribution of the material in this communication is strictly forbidden. Deutsche Bank does not render legal or tax advice, and the information contained in this communication should not be regarded as such. EFTA01435222