EFTA Document EFTA01462971

Subject: Re: RE: Non USD Wire case # 01373400 Returned Customer Case # 01380343 [I] From: Paul Morris <M > Date: Fri, 10 Apr 2015 16:51:43 -0400 To: Amanda Kirby <M > Classification: For Internal Use Only I'll have to look at monday From: Amanda Kirby Sent: Friday, April 10, 2015 04:47 PM To: Paul Morris Subject: FW: RE: Non USD Wire case # 01373400 Returned Customer Case # 01380343 [I] Got the pricing breakdown for the JE wire. The difference in amount works out. From: Sriram-Srinivasa Kumar Sent: Friday, April 10, 2015 4:40 PM To: Amanda Kirby; Vikas Dave Cc: GTO-PWM-Banking Exception-Check-Processing; FX4Cash Ops; Arush Jain Subject: RE: RE: Non USD Wire case # 01373400 Returned Customer Case # 01380343 [I] Classification: For internal use only Hi, As per our data base the below rate applied fcid:[email protected] Kind regards, EFTA01462971 Sriram {https://brandportal.intranet.db.com/img/modules/logo.gif} Sriram Srinivasa Kumar DBOI Global Services Private Limited Global Business Services Block 8, Velankani Tech Park, No.:43, Electronic City, Hosur Road, 560100 Bangalore, India Tel. Mobile Email Visit us: http://www.db.com/fx4cash fhttps://brandportal.intranet.db.com/img/modules/claim.gifl From: Amanda Kirby Sent: Saturday, April 11, 2015 2:04 AM To: Sriram-Srinivasa Kumar; Vikas Dave Cc: GTO-PWM-Banking Exception-Check-Processing; FX4Cash Ops; Arush Jain Subject: RE: RE: Non USD Wire case # 01373400 Returned Customer Case # 01380343 [I] Thank you. Does that mean the conversion history in the below email chain is incorrect? It says there that the rate on 02-Apr-2015 was 56.3495. I want to provide the client the correct one. From: Sriram-Srinivasa Kumar Sent: Friday, April 10, 2015 4:29 PM To: Amanda Kirby; Vikas Dave Cc: GTO-PWM-Banking Exception-Check-Processing; FX4Cash Ops; Arush Jain Subject: RE: RE: Non USD Wire case # 01373400 Returned Customer Case # 01380343 [I] EFTA01462972 Classification: For internal use only Hi, Trade reversed RUB 13,700,000.00 / USD 239,556.56 on 02-Apr-2015 @ Rate 57.189 Kind regards, Sriram {https://brandportal.intranet.db.com/img/modules/logo.gif} Sriram Srinivasa Kumar DBOI Global Services Private Limited Global Business Services Block 8, Velankani Tech Park, No.:43, Electronic City, Hosur Road, 560100 Bangalore India Tel. Mobile Email Visit us: http://www.db.com/fx4cash fhttps://brandportal.intranet.db.com/img/modules/claim.gifl From: Amanda Kirby Sent: Saturday, April 11, 2015 1:53 AM To: Sriram-Srinivasa Kumar; Vikas Dave Cc: GTO-PWM-Banking Exception-Check-Processing; FX4Cash Ops; Arush Jain Subject: RE: RE: Non USD Wire case # 01373400 Returned Customer Case # 01380343 [I] EFTA01462973 Hi Sriram, But that doesn't explain the $1,571 difference. Using the FX rate of 56.8165 they should have received $241,127 but only received $239,556. What is the reason for the $1,571 difference? From: Sriram-Srinivasa Kumar Sent: Friday, April 10, 2015 4:18 PM To: Vikas Dave Cc: GTO-PWM-Banking Exception-Check-Processing; FX4Cash Ops; Amanda Kirby; Arush Jain Subject: RE: RE: Non USD Wire case # 01373400 Returned Customer Case # 01380343 [I] Classification: For internal use only Hi Vikas, Our Agent bank not charged any amount, the difference amount is FX reversal loss from RUB to EUR Kind regards, Sriram {https://brandportal.intranet.db.com/img/modules/logo.gif} Sriram Srinivasa Kumar DBOI Global Services Private Limited Global Business Services Block 8, Velankani Tech Park, No.:43, Electronic City, Hosur Road, 560100 EFTA01462974 Bangalore India Tel. Mobile Email Visit us: http://www.db.com/fx4cash fhttps://brandportal.intranet.db.com/img/modules/claim.gifl From: Vikas Dave/db/dbcom@DBCOEX To: FX4Cash Ops/db/dbcom@DBEMEA, Cc: GTO-PWM-Banking Exception-Check-Processing/db/dbcom@DBAmericas, Amanda Kirby/db/dbcom, Arush Jain/db/dbcom Date: 10/04/2015 18:52 Subject: RE: Non USD Wire case # 01373400 Returned Customer Case # 01380343 [I] EFTA01462975 Classification: For internal use only Hi Team, Please advise if the Bene bank had charged any fees while returning the below funds back. fcid:[email protected] Thanks Vikas Dave Banking Transactions DBOI Global Services Private Limited PCAM - Private Wealth Management A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City SEZ, 302029 Jaipur, India Fax IFILIMIIIMPION - Ph. Email : {cid:[email protected]} From: Amanda Kirby Sent: Friday, April 10, 2015 9:55 PM To: Arush Jain Cc: GTO-PWM-Banking Exception-Check-Processing; Vikas Dave Subject: RE: Non USD Wire case # 01373400 Returned Customer Case # 01380343 [I] Hi Arush, Thank you. Is there a way to reach out to the beneficiary bank and ask what they charged and why they only sent back $239556.56*56.816=13,610,645.51? From: Arush Jain EFTA01462976 Sent: Friday, April 10, 2015 12:03 PM To: Amanda Kirby Cc: GTO-PWM-Banking Exception-Check-Processing; Vikas Dave Subject: RE: Non USD Wire case # 01373400 Returned Customer Case # 01380343 [I] Classification: For internal use only Hi Amanda, I don't have much information as what fees the Bene bank has charged on their end. Kind regards, Arush Jain DBOI Global Services Private Limited A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City SEZ, 302029 Jaipur, India Email address: From: Amanda Kirby Sent: Friday, April 10, 2015 11:49 AM To: Arush Jain Cc: GTO-PWM-Banking Exception-Check-Processing; Vikas Dave Subject: RE: Non USD Wire case # 01373400 Returned Customer Case # 01380343 [I] Hi Arush, Thank you for this. Does this mean that the recipient bank only sent back $239556.56*56.816=13,610,645.51? And does that mean that they charged a fee on their end? EFTA01462977 From: Arush Jain Sent: Friday, April 10, 2015 11:32 AM To: Amanda Kirby; Aracely Sanchez Cc: GTO-PWM-Banking Exception-Check-Processing; Vikas Dave Subject: RE: Non USD Wire case # 01373400 Returned Customer Case # 01380343 [I] Classification: For internal use only Hi Amanda, Hi, Please find the below details as requested: We booked wire for 03-30-2015 and the Conversion for RUB was $1=RUB 54.741 fcid:[email protected] 13,700,000/54.741=$250269.45 And below is attachment of conversion history for RUB to USD: fcid:[email protected] Further to add, according to downloaded file we received $239556.56*56.816=13,610,645.51 Kindly advise if the provided details are suffice and we can close the case from our end. EFTA01462978 Kind regards, Arush Jain DBOI Global Services Private Limited A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City SEZ, 302029 Jaipur, India Email address From: Amanda Kirby Sent: Thursday, April 09, 2015 3:32 PM To: Arush Jain Cc: GTO-PWM-Banking Exception-Check-Processing Subject: RE: Non USD Wire case # 01373400 Returned [C] Hi, Could you please send me pricing details on the exchange rates on the day this wire went out and the day it was recalled/returned? The client wants to better understand the difference in price from what was wired out and what was returned. Thank you From: Arush Jain Sent: Friday, April 03, 2015 3:59 PM To: Amanda Kirby; Aracely Sanchez Cc: GTO-PWM-Banking Exception-Check-Processing Subject: Non USD Wire case # 01373400 Returned [C] Classification: Confidential EFTA01462979 Hello , Please be informed that the Non USD wire case # 01373400 was returned AS Per your request We have credit the client's a/c for $ 239,556.56 239,556.56 03.04.2015 MONEY TRANSFER RECEIPT Customer Reference: Bank Reference: Clearing Reference: Settled Currency: USD Settled Amount: 239,556.56 Exchange Rate: 0 Timestamp: 14:43 By Order Party Name: FX OMNIBUS ACCOUNT Ordering Bank Name: DB PRIVATE BANKING Ordering Bank Address: UNITED STATES Instructing Bank Name: DBTC FX TRADING OMNIBUS ACCOUNT Instructing Bank Address: NEW YORK, NY 10017 GERMANY Details of Payment: REM OBI=RETURN OF DBFORCE CASE 1373400 DTD3/27/15 FOR CTL 472877 SEND REF RE815040 27-30408 FOR RUB 13700000.00FRM A/C 35266976,REASON AS RECALLED Kind regards, Arush Jain DBOI Global Services Private Limited EFTA01462980 A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City - SEZ, 302029 Jaipur, India Email address: EFTA01462981