Subject: Fw: Town hall follow up

From: To: Subject: Fw: Town hall follow up Date: Thu, 28 Aug 2025 12:43:24 +0000 Importance: Normal This is great feedback....FYSA only From: Sent: Thursday, August 28, 2025 7:53:33 AM To: Subject: Town hall follow up Boss, Nice job yesterday, I can't believe it's been 5 months. I thought the first question you fielded yesterday was the best, most insight and impactful question I've heard an agent ask a leader in a long time, "as an office it feels like we have been caught off guard twice, what are we doing to prepare for the next time?" He was right. Our response to both could have been managed more effectively. Your answer was spot on. Communicate- because in both of those instances(Epstein and ERO) there was little communication. But, if I may, i think the real heart of the question was larger. We can never know when the next problem is coming until it knocks on the door, but what we can do is build a system and a process to deal with multiple knocks on the door.