EFTA Document EFTA01356567

4. Escalation process: a. If no evidence or no explanation is found in the call note escalate per the following: i. Send email to business managers (Table below) with the following: "It was detected a significant inflow for an EEA account was executed. I reviewed the cross border call notes and could not find any reverse solicitation explanation. Please follow up with banker where reverse solicitation was documented and revert back" Business Manager Escalation Table: Business Manager Nam