Service Request #25687

Service Request #25687 Programming and adding Vicon V942 IP cameras to Qognify Status: Priority: Type: Assigned To: Date Created: Next Appt.: Closed P3 (Next Day) Service Contract Jeff Cranes, Jeff McKenzie Sep 28, 2019 Customer: Contact: Service Location: Bill To: PO #: Additional Information & Custom Fields: Is this a emergency request: Is the system in question under any warranty: What is the system in question : When was the problem first discovered: PO Number: Who reported the problem initally: Is this a consistent problem or intermittent: Is this problem effecting all users: Is there power to the device in question: Do you have a spare device on site: Can you send a picture of the device: Has any work been done in the area involved: Can you describe what is or is not happening: Material Required For Request: Who Requested the service call : Detailed Description: FBOP MCC New York MS0109 (130164.001) Main Location NEW YORK, NY 10007 FBOP MCC New York MS0109 (130104.001) NEW YORK, NY 10007 No 09/27/2019 CONSISTENT NO YES YES N/A NO Needing assistance in programming the correct ONVIF port number in the camera N/A ,ailed needing assistance in programming the correct ONVIF HTTP Port number in the Vicon camera configuration to allow connectivity to program into Sitebuilder with the current IP Plugin available. Schedule EFTA00127560 When Assigned To Comment Sep 28, 2019, 8-11am Jeff Cranor, Jeff McKenzie Equipment - No Equipment No Comments Details - No Detail Items EFTA00127561