Service Request #22855

Service Request #22855 Raid just crashed Status: Priority: Type: Assigned To: Date Created: Next Appt.: Closed P3 (Next Day) Service Contract Jeff Cranor, Jeff McKenzie, Justin Houston Feb 28. 2019 Customer: FBOP MCC New York MS0109 (130104.001) Contact: Service Location: Main Location NEW YORK, NY 10007 Bill To: York MS0109 (130104.001) NEW YORK, NY 10007 PO #: Additional Information & Custom Fields: Is this a emergency request: Is the system in question under any warranty: What is the system in question : When was the problem first discovered: PO Number: Who reported the problem initally: Is this a consistent problem or intermittent: Is this problem effecting all users: Is there power to the device in question: Do you have a spare device on site: Can you send a picture of the device: Has any work been done in the area involved: Can you describe what is or is not happening: Material Required For Request: Who Requested the service call : Detailed Description: Yes. You must call Today CONSISTENT YES YES Unknown NO NO recording PHONE SUPPORT Serial Number 43144901 Customer Name Federal Bureau of Prisons Site Name MCC New York Product Type VISION Contact Name Jeff Mckenzie EFTA00127562 Contact Phone Email Address Schedule Problem Description Raid needs rebuilt. I need any documentation that you may have pertaining to rebuilding the raid from the front LCD. Oognify Support Contract #: 32765 Jeffrey McKenzie I Senior Customer Support Technician SigNet Technologies I Convergint Federal Solutions Beltsville. MD 20705 When Assigned To Comment Feb 28 - Mar 8, 2019, all-day Jeff Cranor, Justin Houston, Jeff McKenzie Jeff Is working on this. Equipment - No Equipment No Comments Details - No Detail Items EFTA00127563