EFTA Document EFTA01435274

Subject: FW: Reg E Review - Error Resolution Process - Client notification letter for provisional credit & Final determination letter [I] From: Armen Brash <[email protected]> Date: Mon, 16 May 2016 18:27:16 -0400 To: Diane Minarcz k <diane.minarcz [email protected]>, Paul Morris Cc: Stewart Oldfield Classification: For internal use only Paul Please ensure Diane Minarczyk reviews the final resolution n client reimbursement before it is sent out; we need to ensure all amounts are correct—it looks like there may have been more than 1 fraudulent transaction Best, Armen fcid:[email protected] Armen Brash Director Deutsche Bank Wealth Management 345 Park Avenue, 10154-0004 New York, NY, USA Tel. Fax Mobile Email [email protected] {cid:[email protected]} From: Armen Brash Sent: Monday, May 16, 2016 12:52 PM To: Stewart Oldfield; Paul Morris Subject: FW: Reg E Review - Error Resolution Process - Client notification letter for provisional credit & Final determination letter [I] EFTA01435274 Importance: High Classification: For internal use only Gentlemen, Can you please prepare and send a letter notifying Mr. Epstein that the provisional credit has been made final. Letter Template: http://americas.awm.intranet.db.com/en/files/13- AWM-0392 resol on claim client reimbursement 052413.pdf Also, can you please see if you can find the Provisional Credit letter that we would've sent to Mr. Epstein on or around 3/8; TEAS CASE 01552343 plus my attached correspondence with 33 indicates that it was sent around then. Best, Armen fcid:[email protected] Armen Brash Director Deutsche Bank Wealth Management 345 Park Avenue, 10154-0004 New York, NY, USA Tel. Fax Mobile EFTA01435275 Email [email protected] fcid:[email protected] From: Derek Johnson Sent: Monday, May 16, 2016 12:34 PM To: Armen Brash; Paul Morris; Stewart Oldfield Cc: Margie Edwards; Michelle Yoo; Judy Ekwughalu Subject: RE: Reg E Review - Error Resolution Process - Client notification letter for provisional credit & Final determination letter [I] Classification: For internal use only Hi Armen — Thank you for your follow-up email and will gladly accept a copy of the provisional credit letter and final determination letter when available. {cid:[email protected]} Derek Johnson Compliance Officer I Compliance Testing Deutsche Bank Securities Inc. 5022 Gate Parkway, 32256 Jacksonville, Florida, USA Tel. Fax Email [email protected] This communication may contain confidential and/or privileged information. If you are not the intended recipient (or have received this communication in error) please notify the sender immediately and destroy this communication. Any unauthorized copying, disclosure or distribution of the material in this communication is strictly forbidden. Deutsche Bank does not render legal or tax advice, and the information contained in this communication should not be regarded as such. EFTA01435276 From: Armen Brash Sent: Monday, May 16, 2016 12:16 PM To: Derek Johnson; Paul Morris; Stewart Oldfield Cc: Margie Edwards; Michelle Yoo; Judy Ekwughalu Subject: RE: Reg E Review - Error Resolution Process - Client notification letter for provisional credit & Final determination letter [I] Classification: For internal use only Derek, JJ left DB in April. Strange that his emails aren't bouncing—I will need to look into that with HR. Attached is the written statement of authorization. I have copied Paul and Stew, the relationship managers, to see if they have a copy of the provisional credit letter. Its possible that the final letter hasn't been sent yet, given the staff turnound on the team if not, we should get that sent out today. As an FYI, we closed that account and opened a new one. Best, Armen EFTA01435277 fcid:[email protected] Armen Brash Director Deutsche Bank Wealth Management 345 Park Avenue, 10154-0004 New York, NY, USA Tel. Fax Mobile Email [email protected] fcid:[email protected] From: Derek Johnson Sent: Monday, May 16, 2016 11:43 AM To: Jj Litchford Cc: Margie Edwards; Michelle Yoo; Judy Ekwughalu; Armen Brash Subject: Reg E Review - Error Resolution Process - Client notification letter for provisional credit & Final determination letter [I] Classification: For internal use only This is a follow-up to an email dated May 11, 2016. Hello JJ, An EFT error was processed for the following account: Jeffrey Epstein #35266976 provisional credit in the amount of $334.33 on 3/8/2016. Can you please provide a copy of the cardholders signed statement of disputed items, provisional credit letter and final notification letter that was sent to the client. I did look on dbForce and was unable to locate. I have attached a copy of the email showing approval of provisional credit EFTA01435278 dated 3/8/2016. If you have any questions concerning my request, please let me know. {cid:[email protected]} Derek Johnson Compliance Officer I Compliance Testing Deutsche Bank Securities Inc. 5022 Gate Parkway, 32256 Jacksonville, Florida, USA Tel. Fax Email [email protected] This communication may contain confidential and/or privileged information. If you are not the intended recipient (or have received this communication in error) please notify the sender immediately and destroy this communication. Any unauthorized copying, disclosure or distribution of the material in this communication is strictly forbidden. Deutsche Bank does not render legal or tax advice, and the information contained in this communication should not be regarded as such. EFTA01435279